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Delivery Terms & Returns

FREE DELIVERY is provided for all orders over 60 euros for Greece .For deliveries in Greece we provide our customers with the option of Cash on delivery, at an extra cost of 4.00 euros.

Deliveries are realised throughout the day, Monday to Friday. Any order received before 12:00 GMT will be shipped the same day.

For orders abroad, it normally takes 3-14 working days, depends on the region. The products are sent by Hellenic Post.

For more information or clarifications regarding the order and delivery procedures, please feel free to contact us at [email protected]

Order Delay 

In case that your order is delayed for any reason, you may contact our Customer Care department, so that we can inform you about the exact delivery time.

Order delayed due to the following reasons:

The product you have ordered is not available:  in case the product you have   ordered is out-of-stock and our online system is not automatically updated regarding this product’s availability, a member of our personnel will contact you directly in order to offer you all possible alternative solutions or even arrange to cancel your order free of charge.

In periods of extreme weather conditions or strikes.

In case your personal information are incorrect or inaccurate.

Insurance

Every purchase is covered by AntonellaKids to delivery. Once purchased goods were delivered to the address indicated, the responsibility becomes that of the recipient. If the recipient is other than yourself (gifts), the signature of the recipient will be considered as proof of delivery. Be certain that the packaging is not damaged before signing the carrier’s delivery. Ιf a packet fails to reach its final destination due to technical difficulties (eg. Loss of a package), you will receive a full refund of your order. Ιf the package is sent to the address indicated and confirmed by the shipping agent with proof of delivery (signature), there will be no refund.

Returns

You have the right to return products purchased, within ten (10) working days from the date you received the goods. You only can change products purchased with products of equal or greater value.

Returns are accepted, as long as the items you are returning are in the same condition in which you received them, i.e., in their original sealed and undamaged packaging;

When returning an item, you must send either an e-mail to [email protected] or by calling our Customer Service Department, mentioning the reason of returning.

All returns must be carried out through Registered Post.The customer is liable for all shipping costs.
In the event of an error in the delivery, such us sizing or style, antonellakids.gr will pay the shipping cost of the return.

Free return in Greece

Antonellakids.gr offers the transport costs for the first return of an entire order or part of it free of Charge. Free charge exchanges are only valid on the first shipment due to  same order. Every additional shipment will be charged with 5,00€ additional cost.
Return free of charge is not covered in case you have chosen the payment on delivery method.

PRODUCT RETURN WITH ADDITIONAL CHARGE FROM THE CUSTOMERS

For the return to the same order the transport costs of your entire order or part of it must be covered by the custumers.

WARNING!

No product can be returned once the ten (10) calendar days period has expired.

*Underwear, Socks and Jewellery cannot be returned.

Once your request to return an item has been approved, ship the package to us at:

ANTONELLA KIDS
25 Kyrillou Loukareos Str. Heraklion Crete, Greece, 71201

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