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Terms and Conditions

Please read these terms carefully before using this website. By using this website or placing an order through it, you are consenting to be bound by these Terms and our Privacy Notice. Please make sure that you check this page regularly in order to take notice of any changes or updates to the Terms of Use.

Who we are

Antonellakids.gr is an electronic store displaying and selling online the products of AntonellaKids, a greek company, located at Kyrillou Loukareos & Markou Mousourou 1, Heraklion Crete, Greece. The company name is Bakousi Antonia and the Tax Registration / VAT number is 138960289.

You can contact us: phone number +30 2810336853

e-mail: [email protected]

Please use these details to contact us for any questions, feedback and comments.

Products and services

The company takes every effort so that the content and information displayed each time on the website are as accurate, complete and true as possible, though company assumes no legal liability for their reliability, completeness or renewal. The company provides the content (e.g. information, names, photographs, images), the products and services available via the website “EXACTLY AS THEY ARE”, without any kind of representation, authorization or written guarantee, express or implied, whereas it goes without saying that the satisfactory quality, suitability, inviolability of compatibility, security and accuracy are guaranteed.

The company makes every possible effort for the good operation of its network, though it does not guarantee that the operation of the website or the servers will be uninterrupted or without any kind of error, free of viruses or other similar elements.

Please note that the coupon for your first order is not valid on already discounted products.

Privacy

Antonellakids.gr is fully aware of the significance entailed in the security of your Privacy and of your electronic transactions. For this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest. All information pertinent to your personal details and transactions are secure and confidential. The passwords that are used for the recognition of the user secure the access with absolute safety, regarding the personal details of the user.

All the information that is related to the personal details provide by each user are used only to secure the immediately communication with the Company, to secure the accuracy of the order implementation (payment and delivery) and to verify the identity of the user making the transactions. The details collected have as purpose to define the needs of the customers for more products and to facilitate the transactions.

In order to complete a purchase via a card, a collection of the personal details of the user is required. Any document which can be asked to verify the identity of the client remains strictly classified, it is transferred to and checked only by the Bank EFG EUROBANK Ergasias. The presentation of the personal details on behalf of the user part means that he/she agrees that these details can be used by the Company and the Bank EFG EUROBANK Ergasias for the above mentioned purposes. In no other occasion are the personal details transferred or published without the previous consent of the user and it is ensured that the requirements which secure the fact that the personal details cannot be edited illegally.

 Availability

All items are in stock unless the message “Sold out” is displayed. Please be aware that, even if an item is in your shopping bag, another customer could still purchase it by the time you complete your order. You will be notified accordingly as soon as you attempt to proceed to “check out”. If the product you want to buy is out of stock, please contact us at [email protected] to find out if more quantities of that item are expected or whether you can place an order.  As we process your order, in the event of supply difficulties or because products are no longer in stock, we will promptly inform you by e-mail if any items of your order turn out to be unavailable and will reimburse any sums that you might have paid as soon as possible and in any case within 30 days.

Returns

You have the right to return products purchased, within ten (10) working days from the date you received goods. You only can change products purchased with products of equal or greater value.

In the special case you receive a different product from what you have ordered or a defective one, we are refunding the amount of money within 15 working days.

Returns are accepted, as long as the items you are returning are in the same condition in which you received them, i.e., in their original sealed and undamaged packaging;

When returning an item, you must send either an e-mail to [email protected] or by calling our Customer Service Department, mentioning the reason of returning.

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